CANCELLATION POLICY

 

Bookings made online:

A cancellation of an appointment will result in loss of the reservation fee/deposit.

The amount lost depends on the total cost of your booking but will be no more than £1.50. If a booking is partially cancelled (one or more, but not all treatments that are part of the booking) the reservation fee/deposit will not change.

If we cancel the whole booking the reservation fee/deposit will be credited to your online account (provided via Phorest). This credit can be used to reserve future bookings on your online account. If we only partially cancel a booking your reservation/deposit fee will not change.

You may cancel bookings made online up to 48 hours in advance of the time of the appointment online by going onto your online account. If an appointment has not been cancelled with 48 hours notice we reserve the right to charge you the balance of the appointment cost (i.e. the payment due which equals the total cost of the appointment minus the reservation fee/deposit paid online).

Customers who cancel appointments with more than 48 hours notice will only lose their reservation fee/deposit.

By making a reservation with your credit card or bank card, you agree that if you cancel your reservation with less than 48 hours notice or if you fail to arrive by your agreed appointment time, you authorise Buff & Bare to charge to your credit card or debit card without further reference to you an amount lower or equal to your booking or an amount that might be set out in our terms and conditions. For this purpose your credit or debit card will be securely stored on the Phorest booking system and on the Phorest servers located in Ireland.